Your name, phone number, and payment details — here's a clear explanation of how everything is collected, used, and kept secure.
Data Secured
By using Sportradar, you automatically agree to this Privacy Policy.
This Sportradar Privacy Policy explains how we handle your personal data. It applies to all users based in Bangladesh — whether you access Sportradar via web or mobile app, this policy is in effect.
We believe privacy is a fundamental right. That's why Sportradar is built on a privacy-by-design principle — data protection isn't an afterthought; it's built into the system from the ground up.
This policy covers: what data is collected, how it is used, who it is shared with, how long it is retained, and what rights you have — all explained step by step.
Important: If this policy changes, you will be notified by SMS to your registered mobile number and the "Last Updated" date at the top of the page will be revised. Continued use of Sportradar after any changes constitutes acceptance of the updated policy.
Sportradar only collects data that is genuinely necessary to provide you with a better service. This data falls into two categories:
Information You Provide Directly:
Automatically Collected:
| Data Type | Source | Required? |
|---|---|---|
| Mobile number | Registration Form | Yes |
| NID/Passport | KYC Verification | For large withdrawals only |
| Payment Reference Number | Deposit/Withdrawal | Yes |
| Device Information | Automatic | No (can be disabled) |
| Registration Form | No (Optional) |
Sportradar does not use your data for any unrelated purpose. The specific uses are outlined below:
Marketing Communications: If you no longer wish to receive promotional SMS or notifications from Sportradar, you can turn them off at any time from your account settings. However, essential account notifications — such as OTPs and payment confirmations — cannot be disabled.
Sportradar follows the highest industry standards to protect your data. Key security layers include:
In the unlikely event of a data breach (none have occurred to date), Sportradar is committed to notifying affected users within 72 hours.
Sportradar does not retain your data indefinitely. Retention periods depend on the type of data and the purpose it was collected for:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Up to 5 Years After Account Closure | Legal obligations |
| Transaction records | 7 Years | Financial controls |
| KYC Documents | 5 Years from Verification | Government regulations |
| Support Conversations | 2 Years | Service Quality Improvement |
| Cookies & Sessions | 30 Days | Login Access |
| Device Logs | 90 Days | Security Analysis |
Once the retention period expires, data is automatically deleted or irreversibly anonymised.
You have specific rights over your personal data on Sportradar:
You can request to know what information Sportradar holds about you.
To update incorrect or outdated information, please submit a request to Support.
After your account is closed, you may request deletion of your data once the legally required retention period has elapsed.
You can export your data in a machine-readable format (CSV/JSON).
You can object to your data being used for marketing communications or analytics.
You may request that your data not be processed while a dispute is being resolved.
To exercise any of these rights, email support@sportradar.ws. Sportradar will respond within 30 days.
Sportradar uses cookies to enhance your experience. Cookies are small text files stored in your browser. Types of cookies:
Cookies can be disabled from your browser settings, though some features may not work properly as a result.
To submit any privacy-related questions, complaints, or rights requests:
If you are unsatisfied with Sportradar's response, you may file a complaint with the relevant data protection authority in Bangladesh.
Minors' Data: Sportradar does not knowingly collect data from anyone under 18. If you believe a minor's information has been collected by mistake, please notify us immediately — it will be deleted without delay.
Uncompromising on both technology and policy
Every click and transaction you make is secured with 256-bit TLS encryption — the same way banks protect your money, Sportradar protects your data.
Sportradar never sells your data to advertisers or third parties — not as a matter of policy, and not for any business reason.
A mobile OTP is required for login and all significant account changes. Even if someone knows your password, they cannot access your account.
You decide what your data is used for. Opt out of marketing, download your data, or request deletion — any time.
Sportradar's AI system detects unusual logins or transactions within seconds to keep your account secure.
Sportradar's entire system undergoes an independent cybersecurity audit every year.
Everything you need to know about using the platform
Questions about data protection?
Sportradar's privacy team is ready to answer all your questions.
support@sportradar.ws